Privacy Policy

Last updated 9 November 2026

Information we collect and how we use it

• General enquiries. When you contact us, we collect your name, email address, phone number and any details you choose to include in your message. We use this information to respond and, where needed, direct your enquiry to the appropriate team.
• Membership enquiries. Our membership form also asks for your job title, industry and country. We use these details to review your request and contact you about membership options and next steps.
• Email subscriptions. When you subscribe, we use your email address to send you news, event invitations and other updates from Trademark Group of Companies. You can unsubscribe at any time using the link in a marketing email or by contacting us.

We collect these details directly from you. You can browse our public pages without entering your name or contact details. If you leave out information we need to respond to an enquiry or process a membership request, we may be unable to assist you.

Cookies and website analytics

We use Google Analytics to understand how visitors find and use our website. Google Analytics uses cookies and similar technologies to collect information such as the pages you visit, how you reached the website, and the type of browser or device you use. Google processes this information to provide reports that help us improve our website. We use Google Tag Manager to manage website tags, including the Google Analytics tag.

Our forms use Google reCAPTCHA to help prevent spam and automated submissions. When you interact with a protected form, Google may process information about your browser, device and interactions to assess whether the submission is genuine.

You can manage, block or delete cookies through your browser settings. For more information, see how Google uses information from websites that use its services and Google’s Privacy Policy.

Who we share information with

We may share your information with the team responsible for your request. For example, if you ask about membership in a particular country, we may forward your enquiry and contact details to the team that handles membership in that market.

We may also share information with service providers that host or maintain our website, manage enquiries, deliver emails, provide analytics or protect our forms from spam. We may disclose information to a regulator or other authority where required or authorised by law.

Some group teams and service providers may be located outside Australia. Whether we share your information overseas depends on the market your enquiry relates to and the providers involved in delivering the service. You can contact us using the details below if you have a question about how we handle your information overseas.

How we store and protect information

We hold personal information electronically in the systems we use to manage website enquiries, membership requests and email subscriptions. We take reasonable steps to protect it from loss, misuse, interference and unauthorised access, modification or disclosure.

We keep personal information for as long as we need it for the purpose for which we collected it or to meet our legal obligations. When we no longer need it, we take reasonable steps to securely delete it or de-identify it.

Accessing or correcting your information

You can ask for a copy of the personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date. Please contact us using the details below and let us know which information your request relates to. We may ask you to verify your identity before we release or change a record.

Privacy complaints

If you are concerned about how we have handled your personal information, please contact us and describe what happened. We will review your complaint and respond to you directly. If you are dissatisfied with our response, or you have not received a response within 30 days, you can lodge a privacy complaint with the Office of the Australian Information Commissioner.

Contact us

For privacy enquiries, access requests, corrections or complaints, contact Trademark Group of Companies.

Email: concierge@trademarkgroup.com.au
Phone: +61 2 7228 3825
Address: Trademark Group of Companies, 176 Cumberland Street, The Rocks NSW 2000, Australia